Help & FAQs
We're here to help you make the most of your chaipeau collection. Below are answers to the most common questions — shipping, delivery and returns. For paper, framing and sizes, see Materials & Quality.
Anything not covered here? Reach out via the contact page — you'll get a quick, straight answer.
Frequently asked questions
To ensure quality and uniqueness, each chaipeau art piece is custom-made — please allow 7–10 business days for production and quality control. Once your order ships, you'll receive a DHL tracking number so you can monitor its progress to your doorstep.
- Standard Shipping: delivery estimated within 3–4 business days after dispatch.
- Express Shipping: delivery estimated within 2–3 business days after dispatch.
Full details in our Shipping Policy.
chaipeau partners with a global network of production locations, allowing us to reduce shipping distances and minimize our environmental impact. With fast, secure delivery options, you can enjoy chaipeau’s generative art wherever you are in the world.
- Tracking: You will receive a tracking number as soon as your item is shipped.
- Fast & Secure: Our delivery process is optimized for quick and safe arrival.
Explore all fine art prints.
Due to the custom nature of each chaipeau piece, returns and exchanges are typically not accepted. However, if your artwork arrives damaged or defective, please inform us within 30 days of receipt so we can assist you.
- Return Eligibility: Items must be unused, in their original condition, and include all original packaging.
- Replacement Policy: We’ll quickly repair or replace items that were damaged during transit.
For complete information on returns, please refer to our Returns Policy.