Help & FAQs
We’re here to help you make the most of your experience with chaipeau’s generative art. Below, you’ll find answers to our most frequently asked questions, covering everything from shipping and delivery to returns and customization options. Our goal is to make your journey seamless and enjoyable, whether you’re purchasing a fine art print, framed artwork, iPhone case, or a unique calendar.
For any questions not covered here, please feel free to reach out through our Contact Us page. We’re here to ensure you have all the information you need.
Frequently asked questions
To ensure quality and uniqueness, each chaipeau art piece is custom-made, requiring 2-3 weeks for printing and preparation. After your order is ready, we’ll send you a DHL tracking number so you can monitor its progress to your doorstep.
- Standard Shipping: Delivery estimated within 3-4 business days after dispatch.
- Express Shipping: Delivery estimated within 2-3 business days after dispatch.
For a full overview of shipping options and policies, please review our Shipping Policy.
chaipeau partners with a global network of production locations, allowing us to reduce shipping distances and minimize our environmental impact. With fast, secure delivery options, you can enjoy chaipeau’s generative art wherever you are in the world.
- Tracking: You will receive a tracking number as soon as your item is shipped.
- Fast & Secure: Our delivery process is optimized for quick and safe arrival.
For more details on delivery options, explore our Offers Page.
Due to the custom nature of each chaipeau piece, returns and exchanges are typically not accepted. However, if your artwork arrives damaged or defective, please inform us within 30 days of receipt so we can assist you.
- Return Eligibility: Items must be unused, in their original condition, and include all original packaging.
- Replacement Policy: We’ll quickly repair or replace items that were damaged during transit.
For complete information on returns, please refer to our Returns Policy.